The top-performing salons and spa are better at building and maintaining relationships with clients. Setting a first and last impression is essential to how people feel emotionally about their experience.

The first impression sets to tone for how good the visit is going to be, and the last impression is what a client will remember first, once they leave.


In this lesson you will learn;

  • Welcome People FAST and use their Name

  • Meet and Guide Clients

  • The Lasting Last impression – Part 1